FAQ

Frequently Asked Questions

If you do not have your receipt, you may return your purchase and we will consider your item for an in–store credit at our lowest selling price during the previous 30 days. You will need to provide a valid form of identification to return an item without a receipt

If you paid by check we unfortunately cannot accept your return until the 15th day after the date of purchase.

  • Batteries, starters and alternators will be accepted for return subject to failure verification through Chamo Auto Parts’ in-store testing.
  • Special Order merchandise and uninstalled tire chains will be accepted for Return subject to a 20% restocking fee.

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  • If installed, Performance accessories, electrical items, electronics, sound items and tire chains cannot be accepted for Return
  • If the packaging has been opened or damaged, Test equipment, specialty tools and Traxxas cars cannot be accepted for Return.
  • Clearance merchandise
  • Returns of motorized transportation, generators and power equipment products are authorized by the manufacturers of these products. Manufacturer’s Warranty information is included with these items.

In some states, sales tax is non-refundable without a receipt, or after a state-specified time period. If your purchase was made in one of these states, the refund of any sales tax you paid will be in accordance with applicable state law.

Online Ship to Address orders often are not able to be cancelled after an order is placed. Pick up in store orders may be cancelled upon request. Please call our customer service team at +5999 738-9588 or email us at returns@chamoautopartsbv.com

Yes. Pick up in store orders can only be picked up at the store that was selected during online ordering. If there is an issue with picking your online order up at the selected store or if you accidentally entered the wrong store for pick up when ordering online, please contact our customer service team at +5999 738-9588 to cancel the order

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